Delivery & Returns
[DRAFT TEMPLATE: complete the bracketed details and have this page reviewed before launch.]
Delivery
- We deliver to addresses in the United Kingdom.
- Estimated delivery time: [X–Y] working days. The estimate for each product is shown on its product page.
- Delivery cost: [£X / free over £X], shown at checkout before you pay.
- You will receive a tracking link by email once your order has been dispatched.
- Goods remain our responsibility until they are delivered to you.
Changed your mind?
You can cancel your order for any reason within 14 days of receiving it. Let us know at [email address], then return the item within 14 days of telling us. We will refund you, including the standard delivery charge, within 14 days of receiving the item back (or proof that you have sent it).
- Items should be returned unused and in their original packaging where possible.
- Return postage: [paid by the customer / free].
- Return address: [to be confirmed].
Faulty or damaged items
If something arrives damaged or faulty, contact us within 30 days of delivery with a photo and your order number. We will arrange a refund, repair or replacement at no cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.
Contact
[Company name], [registered address], company number [number]. Email: [email address].