FAQ

[DRAFT TEMPLATE: update the answers in brackets before launch.]

Where do you deliver?

We currently deliver to addresses in the United Kingdom.

How long will my order take?

Each product page shows an estimated delivery time. Most orders arrive within [X–Y] working days.

Do your prices include VAT?

Yes. All prices shown include VAT, and there are no extra customs charges on delivery.

Can I return something?

Yes. You can cancel within 14 days of receiving your order. See our Delivery & Returns page for details.

What if an item arrives damaged?

Contact us with a photo and your order number and we will put it right at no cost to you.

How do I care for natural materials?

Care instructions are listed on each product page. Natural materials vary slightly from piece to piece, which is part of their character.

How can I contact you?

Use our contact page or email [email address]. We aim to reply within [X] working days.